Updated April 3, 2020 at 9:30 AM
We hope this finds you well. Our members and our staff’s health and wellness are our first priority. We are constantly monitoring this situation, as it is very fluid, changing very quickly. We intend to keep you updated as we move forward. Feel free to review this letter to our membership, which may address some of your concerns.
Credit Unions are considered an essential service by New York State. That being said, our staff is still here to serve you.
Effective immediately, we have temporarily suspended our hours on Saturdays until further notice.
Current operating hours are Monday through Friday from 8:30 AM to 5:00 PM, teller transactions available through the drive-thru only.
Our lobby is closed until further notice, in-branch services available by appointment only. To make an appointment for a notary, to sign for a loan or open an account, please call 716-771-5016 or 716-771-5010.
If you have a financial hardship due to COVID-19, we are here to help. Consider applying for our COVID-19 Skip-a-Payment Assistance Plan. Click here for more information and to apply.
Please remember that your money is safe here are WNY FCU, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is no risk to keeping money in your account, but there are countless risks to holding cash.
Loan applications can still be submitted online here. Loan closings will be completed by appointment.
We are taking many precautions for everyone’s safety. Please remember that we offer services so that you can perform many transactions without coming to the credit union.
You can make deposits in the Night Deposit Box, located to the right of the ATM at the back of the building
There are also more than 55,000 Surcharge-free Allpoint ATMs available to WNYFCU members with ATM and debit cards. Find a convenient ATM location here.
Please access Home Banking on a computer, laptop, tablet or smartphone which can be used to:
We have also instituted an automatic (for qualified members) Skip-A-Pay program for our Visa Credit Card program, beginning April 1 through May 31, 2020.
Please don’t hesitate to call (716-771-5000) or email (firstname.lastname@example.org) us at any time with questions or concerns. Follow us on Facebook for updates and information.
For detailed information from the New York Credit Union Association, about COVID-19 and Credit Unions, please click here.
Be advised that COVID-19 scams are everywhere right now. Here’s how to protect yourself – an article from TIME.
Our top priority is the safety, health and overall well-being of our members, volunteers, staff, and community.
We understand the concerns you may have surrounding the Coronavirus (COVID-19). We are monitoring the situation locally, as well as keeping up to date with information from the Centers for Disease Control (CDC), the World Health Organization (WHO) and our regulator, National Credit Union Administrator (NCUA).
We are committed to being responsive to the needs of our members as this situation evolves. If there is anything that we can help you with, please do not hesitate to call us. We are here to serve your financial needs.
Marie T. Betti, CEO